Privacy Policy

Last Updated: January 16, 2025

Thank you for using AlphabetaSoup (the “Service”). This Privacy Policy describes how we collect, use, and protect information about you when you use our website, web app, and associated services (“the App”). By accessing or using the App, you agree to this Privacy Policy. If you do not agree with these terms, please discontinue use of the App.

1. Information We Collect

1. Account Information: When you register for an account, we collect your username, email, and password (stored in hashed form).
2. Profile and Usage Details: We may store plan details (Trial or Pro), usage count, monthly reset info, promo code attempts, and theme preferences.
3. User-Submitted Documents: You can optionally upload mortgage-related documents (like a 1003 application XML). Such files may contain sensitive information and are stored temporarily to provide the requested analysis.
4. Communication Data: Includes chat logs, prompts sent to AI, or correspondence (emails for support).
5. Automatic Data Collection: We may gather standard server logs (IP addresses, device info, timestamps) for security and analytics.

2. How We Use Your Information

We use the data we collect for:

• Account creation and authentication
• Providing and improving our AI-assisted mortgage analysis features
• Tracking usage for plan limitations and monthly resets
• Security, fraud prevention, and customer support
• Legal compliance

3. How We Share Your Information

1. Service Providers: We may share info with third-party vendors, AI platform providers (OpenAI), or hosting partners.
2. Legal or Business Transfers: We may disclose info if required by law or for corporate transactions (mergers, acquisitions).
3. Aggregate or De-Identified Data: Shared for analytics or research, but it won’t identify you personally.

4. Data Retention

We retain your info as long as needed for the Services, or for legal obligations. Uploaded documents may be purged after a period of inactivity.

5. Data Security

We employ security measures like hashed passwords and SSL/TLS encryption. However, no system is 100% secure.

6. Children’s Privacy

Our App is not intended for users under 13. We do not knowingly collect info from children under 13.

7. International Transfers

By using the App, you consent to processing and storage of your information in countries outside your own jurisdiction.

8. Your Rights

Depending on your location, you may have rights to access, correct, or delete your data. Contact us to exercise these rights.

9. Third-Party Links

We are not responsible for third-party sites linked in the App. Their privacy practices may differ from ours.

10. Changes to This Privacy Policy

We may update this policy periodically. The “Last Updated” date reflects the most recent changes.

11. Contact Us

If you have questions about this Privacy Policy, please email us at tech@alphabetasoup.com (technical issues) or earnest@alphabetasoup.com (business inquiries).

Last Updated: January 16, 2025